The Native Women’s Resource Centre of Toronto (NWRCT) is an Aboriginal community-based organization dedicated to providing resources and support to urban Aboriginal women and their families. Our work helps to build the self-sufficiency of Aboriginal women and build our collective capacity to make positive changes in our community.
The Centre/Client Support Worker (CCSW) is responsible for,in partnership with other NWRCT staff to support the delivery of in assisting and supporting clients with their physical, mental, emotional and spiritual needs. The CSW will also maintain front desk and the health and safety of the day to day main floor operations of visitors and clients.
Post-secondary diploma/degree in Social Work or related field, with a minimum of One (1) to two (2) years’ work experience
Excellent written and verbal communication skills
Excellent facilitation and public speaking skills
Experience working with Indigenous Peoples and Communities
Knowledge of Indigenous cultures, traditions, and family dynamics
Knowledge of and established relationships with other service providers, ability to network and create/maintain these relationships
Knowledge and experience working with the LGBTQS2 community
Strong organizational and time management skills with an ability to plan ahead define measurable objectives, outcomes and meet timelines
Working knowledge of MS Office, internet, and general office equipment
Current Police Record Check and Vulnerable Sector Screening are required
First Aid and CPR certifications
Process in-house client intakes and determine appropriate internal and external referrals
Welcome, greet, direct all clients and visitors. Inform clients and visitors of programs and services. Support programming and room sharing for activities/workshops/ceremonies.
Network and maintain a database of contacts with surrounding service agencies
Crisis management / interventions where necessary while collaborating with crisis support staff to de-escalate situations and/or manage emergency occurrences.
Take responsibility to increase sensitivity, awareness, and implementation of cultural teachings and organizational practices in a professional manner.
Support and work towards the overall aims and objectives of the NWRCT.
Empower women to articulate their needs and goals and to advocate for themselves
Ability to work as a team and within the organization framework including staff meetings, professional development opportunities, team building, and self-care.
Attend to all general centre inquires, information requests.
Ensure the health and safety of main floor operations.
Carry out other duties which may be necessary from time to time as required.
Maintain accurate and confidential sign in and out forms/ log book and message recording
Maintain Mail, incoming and outgoing
Assist with forms for clients and visitors, including but not limited to intake forms, volunteer forms, compliment/complaint forms
Manage the NWRCT general info email account
Answer all incoming calls and direct as appropriate
STANDARDS OF PERFORMANCE
Adhere to policies, procedures and best practices as set by the NWRCT, and applicable funder mandated policies and procedures
Ability to create and maintain a confidential, welcoming, friendly and safe environment
The Centre/Client Support Worker, will be accountable and report directly to the Program Manager or designate for the proper completion of the functions outlined in the job description.
NWRCT’s opportunity for employment is non-discriminatory and in compliance with the provisions of the Ontario Human Rights Code and the City of Toronto’s Anti-discrimination Clause.
Due to the nature of the organization’s culturally based social services, NWRCT encourages applications from Indigenous women (Section 24 (1) (a), Special Employment, Ontario Human Rights Code).