The Native Women’s Resource Centre of Toronto (NWRCT) is a community-based organization dedicated to providing resources and support to urban Indigenous women and their families. NWRCT delivers culturally relevant programs and services that empower and build the collective capacity and self-sufficiency of Indigenous women.
The Housing Access Coordinator provides housing assistance and support services to clients who are in need of housing or are at-risk of becoming homeless. This role strives to reduce and prevent homelessness through eviction prevention, housing access, and housing retention support services. Responsibilities include assistance with emergency shelter access, housing applications, and/or search for market rent accommodations. The Housing Access Coordinator also liaises with external agencies, builds community capacity, and advocates for housing opportunities.
Assist Indigenous women who are experiencing housing instability, or are at-risk of becoming homeless and complete intakes
Promote eviction prevention including repayment planning and advocacy/mediation
Assist clients in finding market rental housing: arranging viewings and appointments; guiding clients in market rental searches; providing education on search/ viewing techniques; providing weekly housing list
Assist clients with accessing, completing, and submitting applications to social housing providers, including applications for special priority
Provide support letters and accompaniment to housing related appointments as necessary
Coordination with external service providers to support wrap-around care for clients, including emergency referrals
Provide one-on-one housing support services to discuss concerns, apprehensions, goal-setting and problem solving
Plan and help to facilitate housing workshops offered at NWRCT
Provide appropriate internal/ external referrals, support clients through NWRCT Housing program service offerings
Assist new clients and participants into program through various outreach initiatives; inform community members, and agency partners about NWRCT offerings and programming
Stay up-to-date on changes to housing policy, relevant research, practice theories as they relate to service delivery at NWRCT
Support operation of drop-in program, in tandem with other NWRCT staff
Ensure case notes are accurate, up-to-date, and stored in a secure location, and all client files move through the NWRCT housing program
Provide clients with advocacy and crisis intervention support as related to housing, follow up on client concerns and escalate if necessary
Assist with NWRCT events, and volunteer programs as needed
Provide monthly reports and statistics to the Executive Director
Other duties as required
Qualifications and Skills:
Post-secondary diploma/degree in social work, Indigenous studies, or other relevant education with a minimum three (3) years’ work experience in community service delivery.
Strong communicator - excellent written, oral, and facilitation skills.
Strong experience in client service with demonstrated experience providing services to Indigenous women, and/or communities.
Experience working with Indigenous Peoples and Communities, knowledge of Indigenous cultures, traditions, and family dynamics. Proven analytical and problem solving skills.
Ability to create and maintain a confidential, welcoming, friendly and safe environment for clients.
Knowledge of and established relationships with other service agencies, ability to network and create/maintain these relationships.
Knowledge of housing issues facing populations at risk and thorough understanding of Toronto community services and housing resources
Working knowledge of MS Office Software, internet, and general office equipment.
Valid current vulnerable sector criminal records check and, First Aid/CPR.
The housing Access Worker will be directly accountable to the Program Manager or designate for the proper completion of the functions outlined in the job description
NWRCT’s opportunity for employment is non-discriminatory and in compliance with the provisions of the Ontario Human Rights Code and the City of Toronto’s Anti-discrimination Clause.
Due to the nature of the organization’s culturally based social services, NWRCT encourages applications from Indigenous women (Section 24 (1) (a), Special Employment, Ontario Human Rights Code).