The Native Women’s Resource Centre of Toronto (NWRCT) is a community-based organization dedicated to providing resources and support to urban Indigenous women and their families. NWRCT delivers culturally relevant programs and services that empower and build the collective capacity and self-sufficiency of Indigenous women.
The Housing Liaison provides support services and programs to honour the partnership of supportive housing with the YWCA 389 Church Street location. This role strives to reduce and prevent eviction through culturally driven programming, housing supports, and holistic wellbeing support services. Responsibilities include planning and facilitating programming, arranging guest facilitators and Traditional Practitioner/Healer appointments for residents of the YWCA. The position will also liaise with external agencies and support community capacity.
Liaison between NWRCT and YWCA staff
Promote eviction prevention including repayment planning and advocacy/mediation
Create, schedule and coordinate programming for Indigenous residents of the YWCA
Develop a programming calendar addressing the holistic self of Indigenous women
Build rapport with residents of YWCA to engage in programming
Work with YWCA and NWRCT staff to provide updates, reports and stats
Explore and liaison with other housing agencies to develop similar partnerships.
Coordination with external service providers to support wrap-around care for clients, including emergency referrals
Provide one-on-one housing support services to discuss concerns, apprehensions, goal-setting and problem solving
Make referrals to programs and services within NWRCT
Provide appropriate external referrals
Assist new clients and participants into program through various outreach initiatives; inform community members, and agency partners about NWRCT offerings and programming
Support operation of drop-in program, in tandem with other NWRCT staff
Ensure case notes are accurate, up-to-date, and stored in a secure location, and all client files move through the NWRCT housing program
Provide clients with advocacy and crisis intervention support as related to housing, follow up on client concerns and escalate if necessary
Assist with NWRCT events, and volunteer programs as needed
Provide monthly reports and statistics to the Housing Coordinator and Program Manager
Other duties as required
Qualifications and Skills:
Post-secondary diploma/degree in social work, Indigenous studies, or other relevant education with a minimum three (2) years’ work experience in community service delivery.
Strong communicator - excellent written, oral, and facilitation skills.
Strong experience in client service with demonstrated experience providing services to Indigenous women, and/or communities.
Experience working with Indigenous Peoples and Communities, knowledge of Indigenous culture, traditions, and family dynamics. Proven analytical and problem solving skills.
Ability to create and maintain a confidential, welcoming, friendly and safe environment for community.
Knowledge of and established relationships with other service agencies, ability to network and create/maintain these relationships.
Knowledge of housing issues facing the Indigenous population and populations at risk and an understanding of Toronto community services and housing resources.
Working knowledge of MS Office Software, internet, and general office equipment.
Valid current vulnerable sector criminal records check and, First Aid/CPR.
Complete reports monthly, quarterly, and annually, e.g. client files, programming statistics, and monthly work plan, and submit on or before due date
Maintain accurate and current client listing, case notes and client files
Create appealing flyers, promo materials and participation materials
Collect, maintain and share current inventory list of food bank, clothing donations, supplies and materials
Assist with program delivery, and necessary paperwork with adequacy and reasonability
Assist with other program workshop preparation and monitoring, as required
STANDARDS OF PERFORMANCE
Adhere to policies, procedures and best practice as set by the NWRCT, and applicable funder mandated policies and procedures
Ability to create and maintain a confidential, welcoming, friendly and safe environment
The Housing Liaison Worker will be directly accountable to the Program Manager or designate for the proper completion of the functions outlined in the job description.
NWRCT’s opportunity for employment is non-discriminatory and in compliance with the provisions of the Ontario Human Rights Code and the City of Toronto’s Anti-discrimination
Due to the nature of the organization’s culturally based social services, NWRCT encourages applications from Indigenous women (Section 24 (1) (a), Special Employment, Ontario Human Rights Code).